Frequently Asked Questions
What if I have more than one carat?
Fine with us we separate each item and give you a cash valuation for each
Does the gold have to be hallmarked?
All gold whether it be hallmarked or not we look at. We test to establish the precise gold content and carat value of your items to give you the customer the best possible price
What if I do not have Accurate Weighing scales?
Our specialist jeweller scales are calibrated regularly and carry a certificate of accuracy.
When we receive your items we carefully weigh them to the nearest 0.1 Gram to ensure we give the best market price.
How do I send my scrap gold to you?
All goods must be packaged in a padded envelope or a secure box and sent via Royal Mail’s special delivery service, including your completed description form. This service has many “sign-upon-delivery” and “insured-delivery” options. More information on this service can be found at the Royal Mail website.
We cannot be held responsible for any items lost in transit, so therefore please ensure you are satisfied with the insurance cover before posting any items to us.
When will I know you have received my gold?
Confirmation of your parcel’s arrival will be sent to you via email. Orders sent by special delivery should also be trackable via the Royal Mail website.
How promptly will I receive payment?
Once your gold has been valued and you accept the offer, payment can be made in one of four ways:
- Faster Payment System (FPS) – where the money will be in your account within 2 hours.
- BACS payment where the money will be in your account within 4 working days.
- We will send a cheque out to you within 24 hours.
- Instant Cash
How do I contact you?
Simply visit the contact us page and fill in the details including a daytime telephone number and we will respond to all messages generally within 2 hours, alternatively ring 0845 166 4641 between 9am and 5pm, Monday to Friday.
What are your business hours?
Between 8am and 6pm, Monday to Friday.
Between 9am – 1pm, Saturday
What about gemstones in my jewellery?
We do not buy gemstones. Any gemstones within items of scrap gold received will not be returned as removal of the stones is time consuming and on most occasions the labour charged incurred by us will far outweigh any small profit margin we may have in the item of gold. We recommend that, if a stone is of sentimental value, you remove the stone before sending the item to us.
What if I change my mind?
No problem, once we have weighed and valued your gold we will make you an offer by email. You will then be able to accept or reject the offer, at which stage we will be able to return all gold via special delivery.
What happens if the market value of my gold changes after I’ve sent in my items?
Our prices are based on the London Gold Fix price for gold which is set at 10:30am and 3pm daily. Our valuation for your gold will be based on the London Gold Fix price applicable when we receive your items. We will then email or telephone you with an offer for your gold and that offer will be valid for 24 hours from the time that the email is sent by us, or from the time that we contact you by telephone. If you decide NOT to accept our offer for your gold, your items will be returned to you by special delivery.
Please note that we reserve the right to charge for postage and packaging when returning items to you.
If my gold weight does not agree with yours, what happens?
We have specialists gold scales and if there are discrepancies on weight we notify you immediately.
Faster Payment System (FPS)
If your bank subscribes to the FPS system, then we can make Bank Transfers to you on the same day and you will generally have cleared funds in your bank account within 2hrs at no extra cost to our customers.
What if I don’t have a printer?
No problem, simply complete and submit the description form and this will allow us to locate the details of your consignment on our systems.
If you then send in your consignment we will accept them so long as you provide a covering letter with the following details:
- A signed declaration confirming that the items are indeed yours to sell.
- Contact information including your name, address and telephone number.
- If known, please include the weight and carat of any items sent.
We will take the completed description form and place it with your consignment. We will then contact you within 24 hours of receiving your items with confirmation of payment.
If you have any further queries, please feel free to contact us and we will be happy to provide further assistance.
Are my items of jewellery insured through the postage service?
All parcels sent through “Royal Mail Special Delivery” can be fully insured to a maximum of £2500.00, your parcel can be tracked via the internet with a signature obtained upon delivery, this service is very safe and secure. To date we have dealt with thousands of satisfied customers and no parcel has ever gone astray via Royal Mail Special Delivery. This is the most trusted method we advise all our customers to use.
Do you buy coloured gold?
Yes, white and rose coloured gold is purchased at the same rates as yellow gold.
Why do you not send out gold packs?
There are a number of reasons for this;
- Gold Pack companies take time sending out packs to you, which you then have to send back to them. The turnaround time from your initial enquiry to payment is a slow process. By posting your gold to CFYG you will receive your payment into your account within 24 hours.
- CFYG offer a much better price for your gold. With low running costs we are able to offer much more for your gold in comparison.
- A lot of gold pack companies advertise on the television and due to this have high advertising costs, in most cases they will offer 50% or less of the value of the gold to cover their huge t.v advertising costs.
- CFYG are a trustworthy and reputable company. Gold pack companies have been offering poor amounts for gold they receive and a number of them are currently under investigation by Trading Standards. (Please contact Trading Standards for information.)
- Gold packs that are sent out are only insured for up to £500. By sending to CFYG you can add more insurance at the Post Office if necessary, thus covering yourself properly.
How can I trust CashForYourGold.co.uk?
We are members of the British Jewellers’ Association (BJA).
We are also happy to meet you at our offices at Innovation House should you so wish.